WARRANTY

HH1 DECADE WARRANTY

With the NEO OPTICS DECADE WARRANTY, we guarantee that your NEO OPTICS HH1 Holographic Sight will be free from manufacturing defects in materials and workmanship (including electronics) under normal use for a period of ten (10) years. The warranty period starts from the later of (i) the customer's proof of purchase from an authorized commercial seller of NEO OPTICS products or directly from NEO OPTICS, or (ii) the manufacturer's date/serial number (as specified on the product).

Warranty Coverage:

• First Five Years: NEO OPTICS will, at no charge, repair or replace your product with a comparable product, as determined by NEO OPTICS.

• Five to Ten Years: NEO OPTICS will evaluate and repair any defects in materials and workmanship for a nominal bench fee upon the customer's request.

This warranty extends to subsequent owners to the remaining extent of the original owner's warranty. We offer this warranty because we are confident in the quality of our product.

Returns and Exchanges:

• If your NEO OPTICS sight arrives damaged or defective, please request a return authorization for repair through our Help Center.

• Products deemed defective will be replaced free of charge within 30 days of the original order date.

Warranty Exclusions: This warranty does not cover:

• Purchases from non-authorized NEO OPTICS resellers, which will be considered void of warranty.

• Theft, loss, neglect, or vandalism.

• Abuse, misuse, improper installation, modifications, alterations, abnormal use, or accidents.

• Cosmetic damage that does not affect the product's use, operation, or performance, as determined by NEO OPTICS.

• Defects or damage caused by repairs or services not performed by NEO OPTICS.

Limitation of Liability: NEO OPTICS will not be liable for any claims, actions, suits, proceedings, costs, expenses, damages, or liabilities arising from the use of any NEO OPTICS product. Operation and use of the product are the sole responsibility of the customer. NEO OPTICS’s obligations extend solely to the first purchaser/customer. The remedies set forth are exclusive, and the total liability of NEO OPTICS shall not exceed the purchase price of the unit. NEO OPTICS is not liable for consequential, incidental, or special damages, or loss of profits or business opportunities.

Export/Import Compliance: Products, services, and/or technical data provided under this warranty may be subject to U.S. Government approvals, clearances, regulations, and export/import and re-export requirements, including but not limited to the International Traffic In Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Compliance with these regulations is the customer’s responsibility.

Repairs After Warranty Expiration: NEO OPTICS will make every effort to repair the unit at a reasonable cost after the warranty period expires. However, extensive damage may not be repairable. A cost estimation will be provided before any work is performed. Please contact our Customer Service Department for estimates and additional information.